Frequently Asked Questions

 

What Are The Payment Methods Available?

Payment methods that can be used are: Visa, Mastercard, American Express, and Paypal.

Cash on delivery as of now, is not available.

Do You Ship Internationally?

Yes, we ship worldwide. Please be aware that some countries can charge a small customs fee and you would need to check with your countries customs for items coming in from overseas. The customer is solely responsible for any import duty/VAT.

How Much Are The Shipping Costs?

We are glad to bring our customers great value and service. That’s why we provide FREE SHIPPING from our warehouses in the USA by USPS and other selected delivery companies, and in Asia by ePacket or EMS. Rest assured we are doing everything in our power to get your order to you as soon as possible!

How Long Does Shipping Take?

The average order time that our products are being delivered to our customers is 4-14 working days from shipping. Our shipping can sometimes take from 4 to max 35 working days depending on where you live in the world and which one of our global factories we ship your item from. If you would like a more specific time to your country – please email our customer service team at hello@wow-planet.com

I've Received One Item But Not The Other(s) From The Same Purchase?

Many of our items may ship directly from different warehouses, this is why your purchase may arrive in more than one package. If you have any concerns whatsoever please email us at hello@wow-planet.com.

How Do I Track My Order?

There are a couple of ways to do this:

  1. Click the tracking link in your email and input your tracking number.
  2. Contact us at hello@wow-planet.com with your order number and the subject as “Track Order”. We will get back to you in 24 to 48 business hours with your tracking number if it’s available. Please also remember: Tracking will be available 3-6 days after your order. Please do reach out if you haven’t received yours after 6 days by contacting us.
What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
How Secure Is My Personal Information?

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. Your personal information will never be shared with anyone outside of wow-planet.com

How Do I Place An Order?

It is easy! Browse through our Products. Add the products you like, to your cart! Proceed to checkout. Enter your shipping and billing details. And that’s it! Just wait for your delivery ?

Can I Edit My Order Or My Details?

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. This is usually up to 2 hours from placing your order. If you wish to change anything about your order, please contact us or write to us at within 2-4 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.

Can I Cancel My Order Once It Has Been Placed?

Unfortunately, we cannot cancel your order once it has been placed.

You will need to wait for your item to arrive and then you can ship it back to us for a full refund if you wish. If you would like to do this please email us once your item arrives so we can forward you the returns information.

Any shipping costs will not be refunded though, and the shipping will be your responsibility.

Invalid Reasons:

  • The buyer made the order by mistake or no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at wow-planet.com. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  • Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
What Is Your Exchange & Returns Policy?

To know about our exchange and return policy, kindly check our Terms Of Services and Refund Policy.

What If I Receive A Product That Is Damaged?

We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please write to us at hello@wow-planet.com. Let us know the problem and don’t forget to attach a photo or video so we can address the issue clearly.

We will send a replacement if the customer requests for one.

How To Contact Us?

The best and fastest way to contact us is via email at hello@wow-planet.com. Our customer service team will normally aim to get back to you within 12/24hr sometimes much sooner. Over the weekends and holiday periods it can be a little slower because we have limited staff available